What if there is a problem with my order?
If there is a problem with your order, call GoDpsMusic’s customer service department at (888) 355-4377 immediately. You can also send an email to GoDpsMusic@go-dps.com; please include your order number.
What if I receive a defective product?
In rare cases it's possible that a product has a manufacturing defect. If you believe you've received a defective product please call us at (888) 355-4377, to speak with a tech support specialist. We will respond quickly with an RA (return authorization) number. If we determine the unit failed under warranty, within 30 days of purchase, we will cover shipping costs within the U.S. to replace the unit for you.
"No Hassle A to Z" Return Policy:
We want you to be completely happy with your purchase from GoDpsMusic. If you are not satisfied with any product, you may return it for a refund of the purchase price, store credit, or exchange it for another product within 30 days from the shipping date of your order.
Returns Acceptance Policy (Please Read Before Requesting RMA)
1. You may return any eligible product you have ordered from GoDpsMusic within 30 days from receipt of delivery of merchandise.
2. We are unable to accept returns of goods that are used and not in their original packaging.
3. The GoDpsMusic Customer Care team must receive and approve your return request. Once your request is received and approved, a return authorization number to cover shipping cost will not be provided. The shipping cost will be paid by the customer for any items returned. IMPORTANT: All non-defective returned merchandise is subject to a restocking charge of 20% which includes the initial freight charge that was covered by GoDpsMusic. All returned goods must be in our possession within 30 days to provide a refund or a reship of incorrect merchandise.
4. Refunds or GoDpsMusic Credits will be processed after the goods have been received and inspected.
5. We aim to process all returned within one (1) week of receipt. Should you have any questions about the status of your return or how to return an item, please contact our Customer Service Team through Email.
6. In the unlikely event that your order arrives damaged, you need to Email us with a photo image of the damage, if possible. You must Email US if there are any damaged items in your shipment within 48 hours of receiving your order.
7. If you believe you received an item in error or you received a defective item, please Email US so that we can assist you.
Note: In rare circumstances, if a customer received the incorrect merchandise, we will issue a return authorization number and a pre-paid packaging label for you to use. All returned merchandise must be in our possession in order for us to reship merchandise. IMPORTANT: Please note that any item returned without an authorization number will not be processed.
8. All returns are subject to the discretion of GoDpsMusic.
Used, Open Box & Store Display Models:
All sales are final for used gear, scratch and dent, open box and store display models. All instruments ship as is and no returns will be accepted. Store display models are still covered under original manufacturer’s warranty.
Ineligible Return Items:
All sales are final for Drumsticks, Instrument Strings, Harmonicas, Guitar Picks, Pickguards, Violin Accessories, Polish Cloths, Instrument Cleaners and Polishes, Cymbal Felts, Cymbal Sleeves, Cajon Pedal Cables, T-Shirts, Glasses, Posters, & Books and no returns will be accepted.
Questions? Contact us by phone at (888) 355-4377 or by email at GoDpsMusic@go-dps.com